we are basically running on credit when it comes to user trust. the problem is that we design these smooth, human-like interfaces in
figma while ignoring the fact that the underlying model can be totally hallucinating. as designers, we accidentally promote
blind trust by using familiar branding to mask unpredictable logic. my team recently debated for an hour whether we should use deceptive patterns during onboarding just to hide these technical gaps.
>the more a brand feels human, the less likely users are to verify the output.it is dangerous because when the machine fails, the entire brand reputation takes the hit. we need to stop prioritizing seamlessness over
system transparency .
if we don't design for error states now, we are just building a house of cards. how do you all handle showing uncertainty in your current ai workflows?
more here:
https://uxdesign.cc/were-gorging-on-borrowed-trust-and-it-s-going-to-cost-us-2bc3f918caf5?source=rss----138adf9c44c---4