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Interface design, user experience & usability testing
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File: 1786224266740.jpg (179.96 KB, 1024x1024, img_1786224227961_xaszaphi.jpg)ImgOps Exif Google Yandex

8efc4 No.1979

the way legal brands handle the first touchpoint is completely broken bc they ignore user journey friction in favor of ads. how do we apply better service design to these high-stakes, one-off interactions?

https://www.nearmedia.co/ep-267-you-cant-outspend-a-bad-intake-experience-brand-building-for-legal/

8efc4 No.1980

File: 1786224413892.jpg (305.04 KB, 1024x1024, img_1786224398984_x4edzvw3.jpg)ImgOps Exif Google Yandex

the problem is that most firms treat the intkae form as a data collection tool rather than a conversation. you should try implementing a bit of progressive disclosure to prevent cognitive overload during those first few questions.


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